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Privacy Policy

About our privacy policy

Self Care BV always cares about your privacy. We therefore only process data that we need to improve our services, and we treat the information we have gathered about you and your use of our services very carefully. We will never share your information with third parties for commercial purposes. This Privacy Policy applies to the use of the website and the services offered by Self Care BV. The entry into force of this directive is 18/05/2018, with the publication of a new version, the validity of all previous versions is repealed. This Privacy Policy describes what information we collect from you, what this information is used for, and with whom and under what circumstances this information may be shared with third parties. We also explain how we store your information, how we protect your information from misuse and what rights you have with respect to your personal information. If you have questions about our privacy policy, please contact our Privacy Officer. The contact details can be found at the end of our privacy policy.

 

About the data processing

In the following you will learn how we process your data, where we store it, what security techniques we use and for whom the data is visible.

 

Web hosting Mijndomein

We use web hosting and e-mail services from Mijndomein. Mijndomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of our services. These are not personal data. Mijndomein has taken reasonable technical and organisational measures to prevent the loss and unauthorised use of your personal information. Mijndomein is required to maintain secrecy under this Agreement. Mijndomein has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. Mijndomein has no access to our mailbox and we treat all our email traffic confidentially.

 

Payment processors Multisafepay, Buckaroo and Paypal

To process the payments in our webshop, we use the service providers Multisafepay, Buckaroo and Paypal. They process your name, address and home address as well as your payment details such as your bank or credit card number. They have taken reasonable technical and organisational measures to protect your personal information. They reserve the right to use your data to further improve the service and to share (anonymised) data with third parties. All of the above safeguards regarding the protection of your personal information also apply to the parts of the service for which they engage third parties. The payment systems do not store your data for longer than permitted by law.

 

Shipping and Logistics PostNL

When you place an order with us, it is our responsibility to deliver your package to you. For the execution of the deliveries we use the services of PostNL. It is therefore necessary that we share your name, address and home address with PostNL. PostNL uses this information only for the purpose of contract execution. In the event that PostNL commissions subcontractors, PostNL will also provide your data to these parties.

We share details about your name, address and residence and details about your order. This data is used to manage sales invoices. Your personal information is protected and stored. PostNL is committed to secrecy and handles your data confidentially. PostNL does not use your personal information for purposes other than those described above.

 

External distribution channels

Bol.com

We sell (in part) our articles on the platform Bol.com. If you place an order through this platform, Bol.com will share your order and personal information with us. We use this information to process your order. We treat your data confidentially and have taken the appropriate technical and organisational measures to protect your data from loss and unauthorised use.

 

Beslist.nl

We sell (in part) our products on the platform Beslist.nl. If you place an order through this platform, Beslist.nl will share your order and personal information with us. We use this information to process your order. We treat your data confidentially and have taken the appropriate technical and organisational measures to protect your data from loss and unauthorised use.

 

Purpose of data processing

General purpose of processing

We use your data only for the benefit of our services. This means that the purpose of the processing is always directly related to the task you have specified. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date, other than on your request, we will ask for your express permission. Your data will not be disclosed to third parties except to fulfill accounting and other administrative obligations. These third parties must treat your data confidentially on the basis of the agreement between them and us or an oath or legal obligation. Automatically collected data is data that is automatically collected by our website and is processed with the aim of further improving our services. This information (such as your IP address, web browser and operating system) is not personal information.

 

Participation in tax and criminal investigations

In cases of this nature, Self Care BV may be required to disclose your information in connection with state taxes or criminal investigations on the basis of a legal obligation. In such a case we are forced to share your data, but we will reject this within the possibilities offered by the law.

 

Retention periods

We retain your information as long as you are our customer. This means that we store your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will consider this as an opportunity to remove your data. On the basis of the applicable administrative obligations, we must keep invoices with your (personal) data for the duration of the applicable time limit. However, employees no longer have access to your customer profile and documents that we have created in connection with your order.

 

Your rights

Under current Dutch and European legislation, you have certain rights in relation to the processing of personal data on our behalf. We explain below what rights you have and how you can assert these rights. Basically, we send you transcripts and copies to the e-mail address you have provided to prevent data misuse. If you wish to receive the data on another e-mail address or by post, we will ask you to inform us about this. We store records of completed inquiries, in case you forget them, we will send you anonymised data. All information and copies of information are provided in the machine-readable format we use for our systems. You have the right to file a complaint with the Personal Information Authority at any time if you believe that we are using your personal information in the wrong way.

 

Right to view personal data collected

You have the right at any time to view information that we process (or have processed) in relation to your person. You can send a request to our data protection officer. You will receive an answer to your request within 30 days. If your request is approved, we will send you a copy of all the data, with an overview of the agents who have this information, to the email address we know, stating the category in which we stored that information.

 

Rectification law

You have the right at any time to review the data we process or process that relates to or can be traced back to you. You can send a request to our data protection officer. You will receive an answer to your request within 30 days. If your request is approved, we will send you a confirmation that the information has changed at the email address we have of you.

 

Right to limit processing

You have the right at any time to restrict the data we process or associate with you or that is attributable to you. You can send a request to our data protection officer. You will receive an answer to your request within 30 days. If your request is approved, we will send you a confirmation to the email address known to us that the data will not be processed until the restriction is lifted.

 

Right of transferability

You have the right at any time to view the data that we process or processed that may apply to you or that may be provided by you to another party. You can send a request to our data protection officer. You will receive an answer to your request within 30 days. If your request is approved, we will send you copies or transcripts of any information about you that we have processed or that have been processed on our behalf by other processors or third parties. In such a case, we will most likely be unable to resume the service, as the secure linking of files is no longer guaranteed.

 

Right to object and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of Self Care BV. If you object, we will immediately cease processing the data until your appeal is resolved. If your objection is well founded, we will make a copy and / or copies of any data we process or have provided to you and then cease processing permanently. You also have the right not to be part of automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our data protection officer.

 

Cookies Google Analytics

Through our website, cookies are provided by the American company Google as part of the “Analytics” service. We use this service to collect reports on how visitors use our website. This processor may be required to provide access to such information in accordance with applicable laws and regulations. We did not allow Google Analytics to use the information obtained for other Google services.

 

Third party cookies

If third-party software solutions use cookies, this is indicated in this privacy policy.

 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the latest version. If the new Privacy Policy affects the way we process previously collected information, we will notify you by email.

 

Contact information

Self Care BV

Veldweg 15 8196 KS Welsum

Netherlands

T +31 (6) 38441395

E info@selfcarebv.nl

Contact person for data protection matters: Rogier de Groot